My Kozy Korner
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Free shipping on orders over 19.99 € | 30-Day returns

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Frequently Asked Questions

Welcome to our FAQ page! Find quick answers to common queries about our products, services, and policies. If you need further assistance, our customer support team is just a message away.

Help

You can reach our customer support team by emailing mykozykorner.info@gmail.com or by using our Contact Us page. We aim to respond to inquiries within 24 hours.

Payments

We accept Visa, MasterCard, Klarna, PayPal, and more. You can see the full list of accepted payment methods during the checkout process.

Returns

We offer a 14-day return policy. If you're not satisfied with your purchase, you can return it within 14 days for a full refund. Please read our return policy for complete details.

Shipping

Shipping times vary depending on your location and the product. Typically, orders are processed within 1-2 business days, and standard shipping takes 10-15 business days.

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary. You can check if we ship to your location during the checkout process.

We apologize for any inconvenience. Please contact our customer support team within 7 days of receiving the damaged item. We will provide instructions on how to return or replace it.

Yes, we often run promotions and discounts. To stay updated, sign up for our newsletter and follow us on social media. You can also check our "Promotions" page for current offers.

Satisfaction Guarantee

We stand behind every product we sell with a 100% satisfaction guarantee. If you're not completely satisfied, we'll make it right.

Easy Returns

Not happy with your purchase? No problem. We offer hassle-free returns, so you can shop risk-free.

24/7 Customer Support

We're here for you around the clock. Our dedicated customer support team is ready to assist you at any time.

Seamless Delivery

Your order will be swiftly and securely delivered to your doorstep. With our delivery guarantee, you can shop confidently, knowing your items will arrive safely.